A government review shows a Veterans Affairs regional office in Kansas listed erroneous medical conditions for three dozen patients who filed appeals after having their claims rejected.
In a report released Tuesday, the VA’s inspector general’s office says management instructed staff at the Wichita facility to enter the same “placeholder” diagnostic code for a specific bone infection on 36 appeal claims. None of the patients had the listed condition.
Investigators found that a backlog of mail may have contributed to the erroneous records. They found the claim assistants weren’t trained on how to enter accurate patient conditions into the computer system.
A veterans’ advocacy group says data manipulation has been a national problem recently amid greater scrutiny of the VA.